RETURNS POLICY
RETURNS POLICY
Terms & Conditions
Hawes & Curtis operates a 3 month return policy on all products (with the exception of our suit ranges which is 1 month). We offer a free returns service to all our Australian customers. Each order will contain a free returns sticker, allowing you to return your order to us without incurring a postage fee. If you misplaced this label or if it wasn't enclosed in your parcel, please do get in touch with our customer service team on +44 207 298 2242, or customerservice@hawesandcurtis.com
When returning items for exchange or refund, please be sure to enclose a completed return form (contained in your parcel) with your order number clearly visible at the top. We would strongly recommend obtaining proof of postage, as Hawes & Curtis can only take responsibility for the item once we have received it. All returning parcels are opened within 48 hours of being received. If you have requested a refund please allow 10 working days for your reimbursement to appear in your account.
Exchanges will be despatched dependent on availability, and you will be contacted should the items you've requested no longer be in stock. Please remember that we operate exchanges on a like for like basis so your requested product should be from the same range as the original. To track the progress of your refund or exchange please contact our customer services team on 0044 207 298 2242, or customerservice@hawesandcurtis.com
Please note that Hawes & Curtis will not reimburse delivery charges on orders returned using courier services. Any items returned outside of the 3 month return policy will be refused, and the customer will incur the cost of redelivery.
During the sales period we operate a one month returns policy for all online sales purchases.
If you would like to exchange your purchase for a different style or size within the same range, or return it for a refund, please send it to our returns department at the below address:
Hawes and Curtis Web Returns
Unit 4
Haslemere Business Centre
Lincoln Road, Enfield
EN1 1DX
United Kingdom
Please note that our warehouse is unable to accept any returns or exchanges in person.When returning items for exchange or refund, please be sure to enclose a completed return form (contained in your parcel) with your order number clearly visible at the top. We would strongly recommend obtaining proof of postage, as Hawes & Curtis can only take responsibility for the item once we have received it. All returning parcels are opened within 48 hours of being received. If you have requested a refund please allow 10 working days for your reimbursement to appear in your account. Exchanges will be despatched dependent on availability, and you will be contacted should the items you've requested no longer be in stock. To track the progress of your refund or exchange please contact our customer services team on 0044 207 298 2242 or customerservice@hawesandcurtis.com
Please note that Hawes & Curtis will not reimburse delivery charges on orders returned using courier services. Any items returned outside of the 3 month return policy will be refused, and the customer will incur the cost of redelivery.
Please note that for hygiene reasons our boxer shorts, socks and headwear are non-returnable.
Returning from outside the UK
If you are returning an order from outside of the UK, clearly mark the parcel "a return to the UK for exchange" to avoid delays and unnecessary customs charges. Please note that while Hawes & Curtis pay for any exchanged items to be re-despatched, the cost of returning the goods to the UK lies solely with the customer.
Returns from offers and promotions
If you are not returning all items bought as part of a bundle offer (for example, "Buy 1 Get 2 Free" or "3 for $90") for a refund, the bundle price will no longer be applicable. The items you do not return will revert to being priced at their original, single amount, and will be deducted from the total value of your refund. With this in mind we strongly advise you request an exchange on any promotional items returned outside of their bundle. Please note that any items bought in a clearance sale can only be exchanged for other clearance range shirts of equal value.
Returning clearance and sales items
During the sales period we operate a one month returns policy for all online sales purchases.
Please note that any items bought in a clearance sale can only be exchanged for other clearance range shirts of equal value.
